Platform Documentation

How do I create an account?

Visit balanceinvestor.com and click "Get Started". Enter your full name, email address, and a strong password. You will receive a verification email — click the link to activate your account. After activation, complete your KYC (identity) verification to unlock full investment capabilities.

What is KYC and why is it required?

KYC (Know Your Customer) is an identity verification process required by financial regulations. You must submit a valid government-issued ID (national ID or passport) and a selfie. KYC is reviewed within 24 hours. You cannot invest or withdraw until KYC is approved.

How do I deposit funds?

Go to Dashboard → Wallet → Add Funds. Select your mobile money provider (MTN or Airtel). Enter the amount in UGX and follow the prompts. Deposits are processed securely and typically reflect in your wallet within a few minutes.

What is the Welcome Bonus?

Every new account receives a UGX 3,700 welcome bonus in their Bonus Balance. This bonus is non-withdrawable — it exists purely so you can explore how investments work on the platform without using real money. Test any fund with your bonus balance.

How do I invest in a fund?

Browse available funds at Dashboard → Funds. Each fund shows its ROI %, duration, minimum investment, and risk level. Click a fund to view full details, then click "Invest Now". Enter your investment amount (at or above the minimum), confirm with your transaction PIN, and your investment is active immediately.

How does daily profit work?

Funds with daily profit distributions credit a portion of the total ROI to your Profit Balance each day your investment is active. For example, a fund with 12% ROI over 90 days distributes approximately 0.133% per day. Your daily profit is: Investment Amount × (ROI% / Duration Days). Profits are subject to the platform's profit fee (shown in Settings).

What happens when a fund matures?

When your fund investment reaches its maturity date, the system marks it as complete. Your original principal is released back to your Main Balance, and any remaining profits are credited to your Profit Balance. You will receive an in-app notification.

What is the minimum investment?

Minimum investment amounts vary by fund and are clearly displayed on each fund's detail page. Minimums typically range from UGX 10,000 to UGX 500,000 depending on the fund category and risk profile.

Can I invest in multiple funds simultaneously?

Yes. You can hold active investments in multiple funds at the same time, allowing you to diversify across asset categories (Agriculture, Bonds, Crypto, Stocks, etc.). Your Dashboard shows all active investments with days remaining and daily profit for each.

What do risk levels mean?

LOW risk: stable, lower ROI funds (government bonds, fixed deposits). MEDIUM risk: moderate volatility with balanced returns (diversified equity, mixed funds). HIGH risk: significant volatility, highest potential returns (crypto DeFi, speculative commodities). Never invest more than you can afford to lose, especially in HIGH risk funds.

What are the different wallet balances?

Your wallet has three balances: Main Balance: Your deposited funds, available for investments and withdrawals. Profit Balance: Accumulated daily profits. Can be withdrawn or reinvested. Bonus Balance: Non-withdrawable welcome/promotional credits for test investments only.

How do I withdraw funds?

Go to Wallet → Withdraw. Enter the amount and your mobile money number. Withdrawals are processed during designated windows (visible in platform Settings). A withdrawal fee applies (shown before you confirm). Processing time is typically within a few hours during business days.

Why is my withdrawal pending?

Withdrawals may be pending if: (1) you submitted outside a withdrawal window, (2) your KYC is not approved, (3) the amount triggers a compliance review, or (4) there is a temporary payment processor issue. Contact support if your withdrawal has been pending for more than 24 hours.

What fees does the platform charge?

Two main fees apply: a Profit Fee (a percentage deducted from daily profit distributions) and a Withdrawal Fee (a percentage of each withdrawal amount). Current fee rates are displayed in your wallet and confirmed before each transaction.

What is a Transaction PIN?

A Transaction PIN is a 4–6 digit code you set under Profile → Security. It is required to confirm investments and withdrawals, adding an extra layer of protection even if your account password is compromised. Set your PIN immediately after account creation.

How do I keep my account secure?

Use a unique, strong password. Never share your password or PIN with anyone — Balance Investor staff will never ask for your PIN. Enable a PIN for all transactions. Log out on shared devices. Be vigilant about phishing emails pretending to be from us.

What should I do if my account is compromised?

Immediately change your password and PIN via the app. Contact support at [email protected] and request an account freeze while the situation is investigated. Do not make any transactions until the issue is resolved.

How does the referral programme work?

Share your unique referral code (found in Profile) with friends. When they sign up using your code and make their first qualifying deposit, you earn a referral commission credited to your Main Balance. Track all your referrals and earnings under Dashboard → Referrals or in your Profile.

How much can I earn from referrals?

The referral commission percentage is set by the platform and is visible in Settings. There is no limit to the number of referrals you can make. The more active investors you refer, the more you earn.

When is my referral commission paid?

Commissions are credited to your Main Balance after your referred friend's first deposit clears. You can see a full breakdown of each referral's commission in the Referrals section of your Profile.

How do I use the profit calculator?

The profit calculator is available on the landing page (Funds → Calculator) and in Quick Trade on your Dashboard. Enter an investment amount, select a fund, and it instantly shows: expected daily profit, total ROI at maturity, and final maturity value. These are projections, not guarantees.

What is the profit formula?

Daily Profit = Investment Amount × (ROI% / Duration Days) Total Profit = Investment Amount × (ROI% / 100) Maturity Value = Investment Amount + Total Profit Net profit after fees = Daily Profit × (1 - Profit Fee %)

What notifications will I receive?

You will receive in-app notifications for: deposit confirmations, investment activations, daily profit credits, investment maturity, withdrawal processing updates, KYC status updates, and referral commission earnings.

How do I manage notifications?

Go to Dashboard → Notifications to see all your notifications. Mark individual items as read or clear all. Email notifications are sent for critical account events (large withdrawals, KYC decisions, security alerts).

Is Balance Investor affiliated with Binance exchange?

No. Balance Investor is an independent investment fund platform and is not affiliated with, endorsed by, or in any way connected to Binance (Binance.com) or its entities. The name reflects our investment philosophy and market focus.

Can I invest from outside Uganda?

The platform primarily uses MTN Uganda and Airtel Uganda mobile money for deposits and withdrawals. Non-residents may face limitations. Contact support for international payment options.

How do I contact support?

Email: [email protected]. For urgent account issues, use the in-app notification system. Response time is typically within 24 business hours.

How do I delete my account?

Contact [email protected] to request account closure. You must have no active investments before closure. Your data is retained for 7 years as required by financial regulations.